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85 Norfolk St Unit 100, Guelph
85 Norfolk St Unit 100, Guelph
The Norfolk Pharmacy & Surgical Supplies Privacy Policy was updated on August 1, 2019. The words and phrases used in this Policy have the same meaning as in Norfolk Pharmacy & Surgical Supplies’s Terms of Use. You can also find a list of definitions at the bottom of this Policy or if you still have questions, contact our Chief Compliance Officer as indicated below.
Norfolk Pharmacy & Surgical Supplies (“Norfolk Pharmacy & Surgical Supplies”, “we”, “us”) uses a number of safeguards to protect the privacy of Users of the Norfolk Pharmacy & Surgical Supplies Platform and the confidentiality of their Personal Information including Personal Health Information (collectively referred to together in this Privacy Policy as “Information”). When discussing Healthcare Services, Information typically refers to Personal Health Information (“PHI”), and when discussing Informational Services, Information typically refers to information that is not specifically about you or your health, such as information in questions you would be comfortable asking of an expert during the call-in portion of a radio broadcast on health-related matters. PHI is not required for Informational services, and we advise you to not to submit PHI in the course of accessing Informational Services.
This Privacy Policy (“Policy”) summarizes how Norfolk Pharmacy & Surgical Supplies collects, uses, discloses, retains, disposes of, destroys and protects Information as well as Data (information that does not identify an individual) in the course of providing our services. We are committed to complying with this Policy and with applicable Provincial and Federal privacy legislation.
Note that this Policy does not apply to the collection, use, retention, disposal, destruction, and protection of Information by Authorized Pharmacists or Authorized Non-Pharmacist Providers. Authorized Pharmacists and Authorized Non-Pharmacist Providers are subject to privacy legislation and professional requirements that govern their management of Information, including Information they collect, use and retain in the course of providing services through the Norfolk Pharmacy & Surgical Supplies Platform. Please feel free to ask any Authorized Pharmacist or Authorized Non-Pharmacist Provider to whom you are referred if you have questions about how he or she will treat your Information.
Norfolk Pharmacy & Surgical Supplies collects and uses Information only as necessary to provide our services, including to develop, assess, and improve our services. We only collect Personal Information if non-identifying information will not suffice. We minimize our collection and use of Information to what is needed for these purposes. For example, we do not record the audio or video portions of interactions between Users and Authorized Pharmacists and between Users and Authorized Non-Pharmacist Providers through the Norfolk Pharmacy & Surgical Supplies Platform.
As mentioned, Authorized Pharmacists and Authorized Non-Pharmacist Providers are responsible for their collection, use, disclosure, retention, destruction and protection of Information. As a result, the following description is an overview only of the use generally made of Information for the purpose of providing services through the Norfolk Pharmacy & Surgical Supplies Platform. A particular Authorized Pharmacist or Authorized Non-Pharmacist Providers may or may not chose to collect or use Information as described below in connection with a particular interaction with a User.
Authorized Pharmacists and Authorized Non-Pharmacist Providers may collect Information about you or any Registered Dependent (as defined below) when you provide it during a Healthcare Services consultation (e.g., verbally or in texts), by viewing the Information that you have entered or uploaded to the Norfolk Pharmacy & Surgical Supplies Platform and/or by creating or compiling Information in the Norfolk Pharmacy & Surgical Supplies Platform. Information that will be available to Authorized Pharmacists and Authorized Non-Pharmacist Providers includes: the details that you provide in your consultation request; information you’ve entered or uploaded to profiles and medical records; information created during earlier interactions through the Norfolk Pharmacy & Surgical Supplies Platform with other Authorized Pharmacists and/or Authorized Non-Pharmacist Providers; the name, email address, phone number, gender and date of birth and province/territory that you provided when you registered; and your emergency contact’s name and contact information. Authorized Pharmacists and Authorized Non-Pharmacist Providers use Information to provide you with Healthcare Services and/or Informational Services and, as with any healthcare provider, must comply with the privacy legislation and medical record-keeping obligations to which they are subject. Authorized Pharmacists and Authorized Non-Pharmacist Providers may create Information such as prescriptions, sick notes and other notes about your interaction with them through the Norfolk Pharmacy & Surgical Supplies Platform. They may export or print copies of your Information that they collect. Authorized Pharmacists and Authorized Non-Pharmacist Providers may, but are not required to email or text your emergency contact if they believe that you are dealing with a medical emergency during a consultation. You are responsible for advising your emergency contact that you are providing their name and contact information to Norfolk Pharmacy & Surgical Supplies and Authorized Pharmacists and Authorized Non-Pharmacist Providers, and for obtaining any necessary consent from them for the provision and use of their information in connection with the Norfolk Pharmacy & Surgical Supplies Platform.
Authorized Pharmacists and Authorized Non-Pharmacist Providers collect and use Information that you provide in the course of obtaining Informational Services, by viewing the information that you have entered or uploaded to the Norfolk Pharmacy & Surgical Supplies Platform and by creating or compiling Information in the Norfolk Pharmacy & Surgical Supplies Platform. The Information that they collect and use includes: the details that you provide in your request for Informational Services and information that you provided to register to use the Norfolk Pharmacy & Surgical Supplies Platform (name, gender, date of birth and place of residence) to confirm your eligibility to receive Informational Services. Authorized Pharmacists and Authorized Non-Pharmacist Providers are bound to comply with privacy legislation applicable to providers of Informational Services.
Users eligible for Healthcare Services:
Users eligible for Informational Services:
Communicating with you
We only permit our Personnel to access Information to the extent necessary to perform their designated functions. We require them to protect the Information and maintain its confidentiality by complying with our policies, procedures and applicable law.
We will not disclose, share, sell or rent your Information with or to any third party (except to the extent we disclose to Authorized Pharmacists or Authorized Non-Pharmacist Providers, emergency contacts and in compliance with regulatory and legal requirements as set out in this Policy), except with your consent, or to the extent necessary, in our good faith judgment, to: comply with applicable laws or regulations, respond to a subpoena, order, or similar obligation to produce information; establish or exercise Norfolk Pharmacy & Surgical Supplies’s legal rights or defend against legal claims; or investigate, detect, suppress, prevent or take action regarding illegal or prohibited activities, suspected fraud, situations involving potential threats to the reputation or safety of any person.
We may disclose Information for the purposes of the due diligence required for or for the completion of a transaction such as a merger, acquisition or asset sale. We will comply with any applicable legal requirements, including notice requirements, that apply to such transactions.
Unless we otherwise give you notice, we will retain your Information on the Norfolk Pharmacy & Surgical Supplies Platform on your behalf until such times as you or we terminate your User Account. On termination, you will have an opportunity to print or make copies of your Information subject to the following. To ensure that Authorized Pharmacists and Authorized Non-Pharmacist Providers may exercise any authority they have to withhold Information they compile in connection with Healthcare Services from patients under the law, you will be required to request any access you would like to notes made by an Authorized Pharmacist or an Authorized Non-Pharmacist Provider about your consultation from the Authorized Pharmacist or Authorized Non-Pharmacist Provider. As mentioned above, Norfolk Pharmacy & Surgical Supplies is not the custodian of Information held on the Norfolk Pharmacy & Surgical Supplies Platform; rather it holds Information on behalf of Users or Authorized Pharmacists and Authorized Non-Pharmacist Providers. On termination of your User Account, once you have been given the opportunity to print or make copies of your Information, we will delete the Information associated with your User Account, except Information that an Authorized Pharmacist or Authorized Non-Pharmacist Provider advises us he or she requires in connection with a consultation or Informational Services the Authorized Pharmacist or Authorized Non-Pharmacist Provider provided. In such circumstances, Norfolk Pharmacy & Surgical Supplies will destroy the Information when the Authorized Pharmacist or Authorized Non-Pharmacist Provider has obtained a copy or terminates his/her account with Norfolk Pharmacy & Surgical Supplies.
You can access your Information or that of your Registered Dependents to check that it is accurate, complete, and up to date by calling us at (519) 837-1820.
You may update and edit any of your Information except Information an Authorized Pharmacist or Authorized Non-Pharmacist Provider has viewed or created Information during a Healthcare Services consultation when you log in to your User Account. Contact the Authorized Pharmacist or Authorized Non-Pharmacist Provider who provided the Healthcare Services to access or request the correction of Information in their notes on the Norfolk Pharmacy & Surgical Supplies Platform or that they hold in their medical records.
You can access Information you provided in your request(s) for Informational Services by calling us at (519) 837-1820.
The Norfolk Pharmacy & Surgical Supplies Platform offers you functionality and choices for protecting your privacy which include:
Norfolk Pharmacy & Surgical Supplies takes the security of your information seriously. We store your information in electronic format within Canada, using computer systems with restricted access and housed in facilities using physical security measures. More generally, we have in place appropriate physical, technological, and organizational safeguards to protect Information against loss, theft, and unauthorized access, use and disclosure. As mentioned, Norfolk Pharmacy & Surgical Supplies Personnel are obligated to protect Information by adhering to our policies, practices and applicable laws.
ou also play an important role in protecting your privacy and the confidentiality of your Information. For example:
Norfolk Pharmacy & Surgical Supplies de-identifies Information on behalf of Authorized Pharmacists and Authorized Non-Pharmacist Providers. Under their agreement with Norfolk Pharmacy & Surgical Supplies, Authorized Pharmacists and Authorized Non-Pharmacist Providers permit Norfolk Pharmacy & Surgical Supplies to collect and use the resulting de-identified data for purposes that include: quality control activities designed to ensure use of the Norfolk Pharmacy & Surgical Supplies Platform in compliance with the Norfolk Pharmacy & Surgical Supplies Pharmacist Services Agreement, Authorized Non-Pharmacist Provider Agreements such as the Norfolk Pharmacy & Surgical Supplies Therapists Agreement, and the Terms of Use; improving the Norfolk Pharmacy & Surgical Supplies Platform and more generally, the use of patient-initiated telemedicine services (through an understanding of usage and utilization patterns by Users and Authorized Pharmacists and Authorized Non-Pharmacist Providers); conducting academic research and designing surveys (to be posted and completed at the discretion of Users). We will not use Data to re-identify individuals.
The Norfolk Pharmacy & Surgical Supplies Platform, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. We use these technologies to better understand User behaviour, analyze trends, administer, personalize and improve the experience of using the Norfolk Pharmacy & Surgical Supplies Platform. You have the ability to accept or decline our use of cookies. You can refuse cookies by turning them off or blocking them in your Internet browser. If you decide to turn off or block cookies, the Norfolk Pharmacy & Surgical Supplies Platform might not function correctly. At times, we may use third parties such as ad exchanges and data companies to serve our advertisements on the Norfolk Pharmacy & Surgical Supplies Platform. These companies may also use cookies and other technologies to report certain information about your visits to the Norfolk Pharmacy & Surgical Supplies Platform and other websites (such as web pages you visit from and your response to ads on the Norfolk Pharmacy & Surgical Supplies Platform) in order to measure the effectiveness of our marketing campaigns and to deliver ads that are more relevant and tailored to you, both on and off our Norfolk Pharmacy & Surgical Supplies Platform. By using the Norfolk Pharmacy & Surgical Supplies Platform and not turning off cookies, you are consenting to their use for the purposes described in this Policy. To learn more about advertising on electronic sites and opting-out of receiving ads, you can visit the Digital Advertising Alliance website at www.aboutads.info/choices/ or the Digital Advertising Alliance of Canada website at www.youradchoices.ca/choices.
The Norfolk Pharmacy & Surgical Supplies Platform may contain links to other websites that we do not own or operate. These links are not intended as an endorsement of or referral to the linked websites. We strongly encourage you to review the privacy policies applicable to any site you visit. This Policy does not apply to such linked pages or other sites, and we are not responsible for the content or practices of any linked websites or their operators which are provided solely for your convenience.
We publish the current version of our Policy at norfolkpharmacyandsurgical.ca/privacy. We reserve the right to amend our Policy at any time. Check back often to ensure you are aware of our current practices for collecting, using, disclosing, retaining, destroying and protecting Information.
If you have any questions, concerns or suggestions about our privacy practices, please contact our Chief Compliance Officer. Please include your name and contact information if you’d like us to respond to you.